3D Printing Village (Pty) Ltd.
Trading as Red Village Trading (Pty) Ltd.
Registration Number: 2015/230944/07
Registered Address: 6–8 Perfecta Road, Paarden Eiland, Cape Town, 7405, Republic of South Africa
Founded 2014 | Cape Town, South Africa
Effective Date: 1 January 2026 | Last Updated: 13 February 2026
By accessing, browsing, or using in any manner the 3D Printing Village website(s), the 3PV manufacturing platform (including the web application and any associated services, subdomains, or mirror sites), our application programming interfaces (APIs), application software, or any related systems, tools, or services made available by or on behalf of the Company (collectively, the "Platform" or the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"), as may be amended from time to time in accordance with the provisions herein. Such access and use includes, without limitation: browsing or viewing any content on the Platform; uploading, transmitting, or submitting any files, data, or materials; requesting, obtaining, or relying upon any quotation, estimate, or price; creating, maintaining, or using any account (whether guest or registered); placing, modifying, or cancelling any order; using any dashboard, portal, or user interface; interacting with or calling our API or any automated or programmatic interface; and receiving or using any deliverables, support, or communications provided by or on behalf of the Company. If you are using the Services on behalf of any organisation, entity, or third party, you represent and warrant that you have the full right, power, and authority to bind such organisation, entity, or third party to these Terms and that such organisation, entity, or third party has authorised you to do so. If you do not agree to these Terms in their entirety, you must not access, browse, or use the Platform in any way.
We reserve the right to modify, amend, or update these Terms at any time at our sole discretion. Any such modifications, amendments, or updates shall be effective upon posting on our website or within the Platform, with the "Last Updated" date revised accordingly. Your continued use of the Platform following the posting of any changes shall constitute your acceptance of such changes. For material changes that we, in our sole discretion, deem to significantly affect your rights or obligations, we may use reasonable efforts to notify you by electronic mail to the address associated with your account or by prominent notice within the Platform, provided that our failure to so notify shall not affect the validity or enforceability of the amended Terms. You are responsible for reviewing these Terms periodically and for ensuring that you are aware of the current version. No course of conduct or failure to enforce any provision hereof shall constitute a waiver of our right to enforce such provision or any other provision in the future.
In the event that you or the entity you represent has entered into a separate written agreement with the Company (including but not limited to a master services agreement, framework agreement, non-disclosure agreement, or enterprise or volume agreement) that expressly addresses the same or related subject matter as these Terms, the terms of such separate written agreement shall prevail over these Terms to the extent of any conflict or inconsistency, but only with respect to the specific subject matter and scope covered by such separate agreement. In all other respects, these Terms shall remain in full force and effect. Nothing in these Terms shall be construed to limit or waive any rights or remedies that the Company may have under such separate agreements or at law or in equity.
In these Terms, unless the context otherwise requires or expressly provides:
In the interpretation of these Terms: (a) headings are for convenience only and shall not affect interpretation; (b) the singular includes the plural and vice versa; (c) references to "including" or "include" are not limiting; (d) references to legislation include any amendment, re-enactment, or replacement thereof; (e) references to writing include electronic communication where the law permits; (f) any obligation not to do something includes an obligation not to permit or suffer it to be done; (g) references to the Company include its permitted subcontractors and agents where the context allows; and (h) any right or remedy of the Company is without prejudice to any other right or remedy, whether under these Terms or at law.
The Company may, in its sole discretion, permit certain use of the Platform (including the submission of Design Data to obtain a Quote and, where made available, completion of checkout) without registration, as a Guest User. Access to certain features, including but not limited to the customer dashboard, saved quotes, order history, Approved Account terms, and recurring or bulk ordering capabilities, may require you to create and maintain a registered account. You agree to provide and maintain accurate, current, and complete information in connection with your account and to update such information promptly upon any change. You are solely responsible for maintaining the confidentiality of your account credentials (including username and password) and for all activities that occur under your account, whether or not authorised by you. You must notify the Company immediately of any unauthorised use of your account or any other breach of security. The Company shall not be liable for any loss or damage arising from your failure to comply with this clause or from any unauthorised use of your account. The Company reserves the right to refuse registration, suspend or terminate any account, or require re-verification of identity or authority at any time without liability.
You represent and warrant that you are at least eighteen (18) years of age and have the full legal capacity and authority to enter into binding contracts under the laws applicable to you. If you are using the Platform on behalf of a business, organisation, or other legal entity, you further represent and warrant that such entity is duly organised, validly existing, and authorised to conduct business in the Republic of South Africa or the relevant jurisdiction, and that you are duly authorised to bind such entity to these Terms. The Company may, at its discretion, require proof of identity, age, or authority and may refuse access to the Platform or any part thereof if such proof is not provided or is unsatisfactory. Minors and persons lacking legal capacity may not use the Platform.
Extended payment terms (such as Net 30 or Net 60 from date of invoice), volume-based pricing, dedicated account management, or other commercial benefits may be offered only to customers holding an Approved Account. Granting, maintaining, or withdrawing Approved Account status is at the sole and absolute discretion of the Company. The Company may withdraw or vary such status at any time, with or without notice, and without giving reasons or incurring any liability. The applicability of these Terms is not conditional upon your holding an Approved Account.
You agree to use the Platform only for lawful purposes and strictly in accordance with these Terms and any applicable law, regulation, or code of conduct. You shall not use the Platform, and shall not upload, submit, transmit, or request the manufacture of any Design Data or other content that: (a) infringes, misappropriates, or violates any third party's intellectual property rights, rights of publicity or privacy, or other proprietary or legal rights; (b) is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable; (c) relates to or promotes weapons, ammunition, explosives, controlled substances, or items the manufacture, possession, or distribution of which is prohibited or restricted under applicable law, or which the Company has stated it will not manufacture; (d) violates any applicable export control, sanctions, or anti-corruption law; (e) contains viruses, malware, or other harmful code; or (f) otherwise violates these Terms or any policy of the Company made known to you. The Company reserves the right to refuse, reject, or cancel any Quote or Order, and to remove or refuse to process any Design Data or content, that it reasonably believes violates this clause or the law, without liability to you.
You shall not: (i) attempt to gain unauthorised access to the Platform, any account (other than your own), or any of the Company's or its suppliers' systems, networks, or data; (ii) use any automated means (including robots, spiders, scrapers, scripts, or similar tools) to access, query, or interact with the Platform except where the Company has expressly made available and documented an API or similar interface for such use and you comply with any terms applicable thereto; (iii) interfere with or disrupt the integrity, operation, security, or availability of the Platform or any data contained therein; (iv) circumvent or attempt to circumvent any access controls, usage limits, or security measures; (v) use the Platform for any purpose that could compete with or harm the business or reputation of the Company; or (vi) permit or assist any third party to do any of the foregoing. The Company may suspend or terminate your access, without notice or liability, upon any breach or suspected breach of this clause.
You are solely responsible for the accuracy, completeness, legality, and suitability for your intended use of all Design Data and specifications you provide. The Company manufactures and supplies in accordance with your design and specifications. Unless the Company has expressly agreed in writing to provide design review, design modification, or design-for-manufacture services, the Company shall have no liability for any design defect, dimensional inaccuracy, fit, function, performance, or suitability for purpose of any part or product manufactured from your Design Data, and all such risk remains with you. You shall ensure that your Design Data and intended use comply with all applicable laws, standards, and regulations (including product safety and labelling requirements) in the jurisdictions where the Deliverables will be used or distributed.
All Quotations are valid for the period stated on the Quote (or, if no period is stated, thirty (30) days from the date of issue) and are subject to availability of materials, capacity, and the continued applicability of the underlying assumptions (including quantity, specification, and delivery requirements). A Quotation is an invitation to treat only and does not constitute an offer. A binding Order is formed only when: (a) you accept in the manner specified by the Company (which may include completing the checkout process, paying a deposit or full amount as required, or providing written or electronic confirmation as we may specify); and (b) the Company confirms acceptance (by order confirmation, commencement of work, or other communication or conduct that reasonably indicates acceptance). The Company may decline any Order or revoke any Quotation at any time prior to formation of the Order, without liability. Guest checkout and registered-user checkout are each subject to these Terms. In the event of any conflict between the terms of a Quotation or order confirmation and these Terms, these Terms shall prevail unless the Quotation or order confirmation expressly states that a specific term overrides these Terms and is signed or otherwise agreed by an authorised representative of the Company.
You may cancel an Order only in accordance with any cancellation policy displayed at checkout or otherwise communicated to you in writing. If you cancel in accordance with such policy, the Company will refund any amounts paid in respect of the cancelled Order in accordance with its refund policy, less any non-refundable costs or restocking fees that the policy specifies. The Company may cancel any Order (including after acceptance) without liability if: (a) it is unable to fulfil the Order due to circumstances beyond its reasonable control; (b) you are in breach of these Terms or of any payment or other obligation in respect of the Order; (c) the Company reasonably suspects fraud, illegality, or violation of these Terms; (d) required by law or by any competent authority; or (e) the Company, in its sole discretion, determines that cancellation is necessary for operational, safety, or other legitimate business reasons. Where the Company cancels and you have already paid, the Company will refund amounts paid in respect of the cancelled Order in accordance with its refund policy, unless the cancellation is due to your breach or the Order is non-refundable as stated at the time of order.
Payment must be made by one of the methods made available by the Company on the Platform from time to time (which may include, without limitation, electronic funds transfer (EFT), credit card, debit card, and payment gateways such as PayFast or other third-party processors). All amounts are payable in South African Rand (ZAR) unless the Company has agreed otherwise in writing. You shall comply with any terms and conditions imposed by the relevant payment provider. The Company does not store full card or account details; card and certain other payments are processed by third-party payment service providers, and the Company shall not be liable for any act, omission, or default of such providers. You are responsible for any fees charged by your bank or payment provider. The Company reserves the right to add, remove, or vary accepted payment methods at any time.
Unless otherwise agreed in writing by the Company: (a) for ad-hoc, guest, or non-approved-account orders, full payment or the required deposit (as displayed at checkout or communicated to you) is due at the time and in the manner indicated (which may be before production commences or before dispatch); (b) for Approved Accounts, payment is due within the agreed credit period (e.g. Net 30 or Net 60) from the date of invoice. The Company may require full or partial payment in advance for new customers, first-time orders, or orders exceeding a value or risk threshold that the Company determines. Time for payment is of the essence. Without prejudice to any other right or remedy, the Company may charge interest on overdue amounts at the maximum rate permitted by applicable law (or, if none, at a rate of 2% per month) from the due date until payment in full, and may suspend further Services and withhold Deliverables (and any other goods or services) until all amounts due have been paid. The Company may also set off any amount you owe against any amount the Company owes you.
Prices are as quoted and are exclusive of value-added tax (VAT) and any other applicable taxes, duties, or levies unless otherwise stated. VAT and other taxes will be added at the applicable rate where required by law, and you shall pay such amounts. The Company reserves the right to correct any pricing error (including typographical or system errors) and to refuse or cancel any Order placed at an incorrect price. If, after a Quotation has been accepted and an Order formed, the cost to the Company of materials, labour, energy, or other inputs increases materially due to circumstances beyond the Company's reasonable control, the Company may notify you and seek to agree a price adjustment; if agreement cannot be reached within a reasonable time, the Company may cancel the Order and refund any amount paid in respect thereof, without further liability.
You retain all right, title, and interest in and to your Design Data and any pre-existing intellectual property embodied therein. You grant to the Company a non-exclusive, royalty-free, worldwide licence to use, copy, process, modify (only to the extent technically necessary to perform the Services), store, and transmit your Design Data solely for the purposes of providing Quotations, performing Orders, operating and improving the Platform, and complying with applicable law. The Company does not claim ownership of your Design Data or of any derivative work consisting solely of the manufacture of parts to your design for your Order. The foregoing licence survives termination of the relevant Order and these Terms to the extent necessary for the Company to retain records, defend claims, or comply with law.
The Company shall keep your Design Data and the commercial terms of your engagement (including pricing and order details) confidential in accordance with its privacy and security practices and any separate non-disclosure or confidentiality agreement. The Company shall not use your Design Data for its own products or services (other than to perform your Order) or disclose them to third parties except: (i) as necessary to fulfil the Order (e.g. to subcontractors or service providers bound by confidentiality); (ii) as required by law or by order of a court or competent authority; or (iii) with your prior written consent. Where the Company processes Personal Information, it shall do so in accordance with applicable data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA) in the Republic of South Africa. Further information about the Company's privacy practices, including the purposes of processing, retention, and your rights, is set out on the Company's website (including the Company page and any dedicated privacy policy or notice). By using the Platform and providing Design Data and other information, you consent to such processing in accordance with those practices and applicable law. The Company may retain Design Data and order-related data for such period as it considers necessary for the performance of the contract, legal compliance, dispute resolution, and legitimate business purposes.
Any delivery date or lead time quoted or stated is an estimate only and is not guaranteed. The Company shall use reasonable endeavours to meet stated delivery dates but shall not be liable for any delay howsoever caused. Risk of loss of or damage to the Deliverables shall pass to you upon delivery to the carrier for shipment or upon collection by you or your agent (whichever is applicable). Title in the Deliverables shall remain with the Company until the Company has received payment in full of all amounts due in respect of the relevant Order and any other amounts due from you to the Company. Until title passes, you shall hold the Deliverables as bailee for the Company and shall store them separately and ensure they are clearly identified as the Company's property. If you fail to take delivery or collect the Deliverables within a reasonable time after notice that they are ready, the Company may store them at your risk and expense and may charge reasonable storage and handling costs; the Company may also, after further notice, dispose of or sell the Deliverables and apply the proceeds toward amounts due, with any shortfall remaining your responsibility.
The Company warrants that it shall perform the Services with reasonable skill and care and that the Deliverables shall substantially conform to the agreed specification (as set out in the Order or Quotation). Except as expressly set out in these Terms, all other conditions, warranties, and representations (whether express or implied by statute, common law, or otherwise) in respect of the Services or Deliverables are excluded to the fullest extent permitted by law. Without limiting the foregoing, the Company gives no warranty as to the fitness for any particular purpose, merchantability, or non-infringement of the Deliverables unless expressly agreed in writing. Your sole remedy for breach of the warranty in this clause is, at the Company's option, repair, replacement, or refund of the price paid for the non-conforming part of the Order, subject to your having notified the Company in writing within seven (7) days of receipt (or such longer period as the Company may specify) with sufficient detail and evidence of the defect. The Company's 100% Remake Guarantee policy (where applicable and as published from time to time) may provide additional remedies where the Company accepts that the work did not meet the agreed standard; such policy does not expand the Company's legal liability. Nothing in these Terms shall exclude or limit your statutory rights as a consumer where applicable.
The Platform may contain links to or integrate with websites, applications, or services operated by third parties (including payment gateways, the 3PV app or related applications, and external APIs). Such links and integrations are provided for your convenience only. The Company does not control and is not responsible for the availability, content, privacy practices, or terms of use of any third-party services. Your use of third-party services is at your own risk and may be subject to the third party's terms and conditions. Where you are redirected to another domain or application (e.g. for payment or account management), the terms of that service govern that part of your interaction; these Terms continue to govern your relationship with the Company and all Orders placed with the Company. The Company shall not be liable for any loss or damage arising from your use of or reliance on any third-party service.
Except as expressly set out in these Terms, the Platform and the Services are provided "as is" and "as available". To the fullest extent permitted by law, the Company disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. The Company does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. You use the Platform and rely on any content or Quotations at your own risk.
Subject to the following paragraph, the Company's total aggregate liability to you for any and all claims arising out of or in connection with these Terms or the Services (whether in contract, delict, tort, statute, or otherwise) shall not exceed the amount actually paid by you to the Company in respect of the specific Order(s) giving rise to the claim (or, if the claim does not relate to a specific Order, the amount paid by you in the twelve (12) months immediately preceding the first event giving rise to the claim). In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, goodwill, data, or business opportunity, or for any cost of substitute services, even if the Company has been advised of the possibility of such damages. The limitations and exclusions in this clause shall apply whether or not the Company has been advised of the possibility of such loss and regardless of the form of action.
Nothing in these Terms shall exclude or limit the Company's liability for: (a) death or personal injury caused by the Company's negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be excluded or limited under the laws of the Republic of South Africa. Where you are a consumer, your statutory rights are not affected by these Terms to the extent they cannot be lawfully excluded.
You shall indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, affiliates, and subcontractors from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable legal fees and disbursements) arising out of or in connection with: (a) your breach of these Terms or any applicable law; (b) your Design Data or any content you provide, including any claim that such Design Data or content infringes or misappropriates any third party's intellectual property or other rights; (c) your use of the Deliverables or any use or distribution of products incorporating or derived from the Deliverables; (d) any act or omission of you or any person using your account or acting on your behalf; or (e) any dispute between you and a third party in relation to the Order, the Design Data, or the Deliverables. This indemnity shall survive termination of these Terms and of any Order. The Company may, at its option, assume the exclusive defence and control of any matter subject to indemnification by you, and you shall cooperate fully with the Company in asserting any available defences.
Neither party shall be liable for any failure or delay in performing its obligations under these Terms or any Order where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: act of God, flood, fire, earthquake, natural disaster, epidemic, pandemic, war, terrorism, civil unrest, labour dispute or strike, government action or embargo, failure or delay of suppliers or subcontractors, failure of public or private telecommunications or power networks, cyber attack, or any other cause beyond the reasonable control of the affected party (a "Force Majeure Event"). The affected party shall use reasonable endeavours to mitigate the effect of the Force Majeure Event and to resume performance as soon as practicable. If a Force Majeure Event continues for more than sixty (60) days, either party may terminate the affected Order (or, if the Force Majeure Event affects the Platform generally, these Terms in respect of future use) on written notice, without liability for such termination. Obligations to pay amounts already due shall not be excused by Force Majeure.
The Company may suspend or terminate your access to the Platform and/or your account at any time, with or without notice, if: (a) you breach these Terms or any Order; (b) the Company is required to do so by law or by any competent authority; (c) the Company reasonably believes that your use of the Platform poses a security, legal, or reputational risk; or (d) the Company ceases to offer the Platform or the relevant part thereof. You may close your account at any time by contacting the Company. Upon termination or suspension, your right to access and use the Platform ceases immediately. Termination or suspension does not affect Orders already formed; your obligations in respect of payment, confidentiality, indemnity, and limitation of liability, and the Company's rights in respect of unpaid amounts and surviving clauses, shall continue in full force and effect. The following clauses shall survive termination or expiry of these Terms: 2 (Definitions and Interpretation), 7 (Intellectual Property, Confidentiality, and Data Protection) to the extent necessary for the Company to retain and use data as permitted, 11 (Disclaimers and Exclusion of Liability), 12 (Indemnity), 15 (General), and this clause 14.
The Company encourages the resolution of disputes informally. You should contact the Company in the first instance at the contact details below. If the dispute cannot be resolved through good-faith negotiation within a reasonable time (which the parties agree shall be not less than thirty (30) days from the first written notice of the dispute), the parties shall attempt to resolve it by mediation before a mutually agreed mediator in Cape Town, South Africa, with each party bearing its own costs of the mediation and the mediator's fees shared equally unless otherwise agreed. If the dispute is not resolved by mediation within sixty (60) days of the appointment of the mediator (or such longer period as the parties agree in writing), either party may refer the dispute to the courts of the Republic of South Africa. You irrevocably submit to the non-exclusive jurisdiction of the High Court of South Africa (Western Cape Division, Cape Town) and the Magistrates' Courts of South Africa in respect of any proceedings arising out of or in connection with these Terms or the Services, and waive any objection to venue or forum on the grounds of inconvenient forum or otherwise. Nothing in this clause shall prevent the Company from seeking urgent or interim relief in any court of competent jurisdiction.
These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of laws principles.
These Terms, together with any Quotation, order confirmation, or written agreement expressly incorporated by reference, constitute the entire agreement between you and the Company regarding the Platform and the Services and supersede all prior agreements, understandings, negotiations, and communications, whether oral or written, relating to the subject matter hereof. No representation, warranty, or undertaking not expressly set out in these Terms shall be binding on the Company. You acknowledge that you have not relied on any representation or warranty other than those expressly set out in these Terms.
If any provision or part-provision of these Terms is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, or, if that is not possible, severed. Any such modification or severance shall not affect the validity and enforceability of the rest of these Terms.
No failure or delay by the Company to exercise any right or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy preclude any further or other exercise thereof or the exercise of any other right or remedy. No waiver shall be effective unless in writing and signed by an authorised representative of the Company. Nothing in these Terms shall be construed as creating a partnership, joint venture, agency, or employment relationship between you and the Company. You have no authority to bind the Company or to make any representation or warranty on its behalf.
The Company may assign, transfer, or novate its rights or obligations under these Terms (in whole or in part) to any affiliate or to any successor or assign in connection with a merger, acquisition, or sale of assets, without your consent. You may not assign, transfer, or novate your rights or obligations under these Terms without the prior written consent of the Company. The Company may subcontract the performance of any part of the Services or the manufacture of any Deliverables to third parties; the Company shall remain responsible to you for the performance of its obligations under these Terms.
Notices to the Company under these Terms shall be in writing and sent to the contact address or email set out in clause 16.10, or to such other address or email as the Company may specify from time to time. Notices to you may be sent to the email address or other contact details associated with your account or last known to the Company. Notices shall be deemed given when sent by email (with confirmation of transmission) or when delivered by hand or courier, or five (5) business days after posting by registered mail. For the avoidance of doubt, communications made through the Platform (including in-app messages or order confirmations) may constitute notice where the context permits.
Each party shall bear its own costs and expenses incurred in connection with the negotiation, preparation, and performance of these Terms and any Order, unless otherwise agreed in writing or unless a court or arbitrator orders otherwise in connection with a dispute.
These Terms do not confer any rights on any person or entity other than you and the Company. No third party may enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act or otherwise, to the extent applicable.
You shall comply with all applicable export control, sanctions, and anti-corruption laws and regulations. You shall not use the Platform or the Deliverables in any way that would cause the Company to violate any such laws. You represent that you are not located in, incorporated in, or a resident of a country or territory that is subject to comprehensive sanctions, and that you are not listed on any sanctions list. The Company may suspend or terminate access and refuse to fulfil Orders where it reasonably believes that compliance with these obligations would be violated.
For any questions, notices, or complaints regarding these Terms or the Platform, please contact the Company at:
3D Printing Village (Pty) Ltd.
Trading as Red Village Trading (Pty) Ltd.
Registration Number: 2015/230944/07
Registered Address: 6–8 Perfecta Road, Paarden Eiland, Cape Town, 7405, Republic of South Africa
Email: hello@3dprintingvillage.co.za
Information Officer (POPIA): privacy@3dprintingvillage.co.za
Phone: 021 891 0476
Website: https://www.3dprintingvillage.co.za (and related domains)
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